Pharmacy Frequently Asked Questions

Pharmacy Frequently Asked Questions

You might need help understanding your prescription coverage, or have questions about coverage.

Get answers to questions about your medication from our licensed, clinical pharmacists.

For questions about coverage, log in to OptumRx or call 844-245-0452.

Which prescription drugs are covered by my plan?


Do generic drugs work the same?


What if I need specialty medications?


I spend a lot of time traveling in my car for work. Is it safe to keep my Lipitor 10mg in the glove compartment of my car?


I usually take my medication once daily in the morning. I was in a rush this morning and forgot to take it. Can I take it after work when I get home? Or should I wait until tomorrow?


I was recently diagnosed with depression. Am I going to have to take my medication forever?


I was recently prescribed the antibiotic amoxicillin. Will it affect my birth control pill?


I am taking Lipitor (atorvastatin) for cholesterol. The yellow sticker on my prescription vial says "avoid drinking grapefruit juice." Can one glass every morning affect my medication?


I am having trouble sleeping at night. Are there any over-the-counter medications used for sleep that I could try?


How do I know my blood pressure medication is working? I always take my blood pressure when I am waiting for my prescriptions at the pharmacy. I never know what the two numbers mean.


What is the difference between a brand-name and generic drugs?


Are generic drugs as effective as brand-name drugs?


Are generic drugs as safe as brand-name drugs?


Are generic drugs less expensive than brand-name drugs?


Is the more expensive brand-name drug better quality?


Who makes generic drugs?


Do all name-brand drugs have a generic?


How do I get a prescription for a generic medication?