Provider Appeals & Grievances

 



Please note that on July 1, 2020, the membership of YourCare Health Plan transitioned to Molina Healthcare of NY.

For claims questions related to dates of service on or before 6/30/2020, please contact YourCare at ycclaims@yourcarehealthplan.com.

For dates of service on or after 7/1/2020, please contact Molina Healthcare at www.molinahealthcare.com.


 

Provider Appeals & Grievances (for services prior to July 1, 2020)

Advocacy Unit

Mail:

P.O Box 240 or 1120 Pittsford-Victor Road, Pittsford, N.Y. 14534

YourCare Health Plan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. YourCare Health Plan does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

 

YourCare Health Plan provides the following:

  • Free aids and services to people with disabilities to communicate effectively with us, such as:

○ Qualified sign language interpreters

○ Written information in other formats (large print, audio, accessible electronic formats, other formats)

  • Free language services to people whose primary language is not English, such as:

○ Qualified interpreters

○ Information written in other languages

 

 

If you believe that YourCare Health Plan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with YourCare Health Plan by mail at 1120 Pittsford-Victor Road, Pittsford, N.Y. 14534, and by email at advocacy@yourcarehealthplan.com .