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On August 1, 2015, YourCare Health Plan was established as a not-for-profit subsidiary of Monroe Plan for Medical Care, a healthcare services organization for the safety net population that has held a dynamic rapport in the communities it serves for more than 45 years. YourCare Health Plan provides access to high-quality, affordable health insurance for residents in seven counties across the Greater Buffalo and Rochester regions. Always putting its members first, YourCare offers Medicaid, Child Health Plus, Essential Plan, and other government-sponsored programs to eligible individuals. YourCare embraces a highly-collaborative approach to working with the vast network of local respected providers and community organizations to coordinate care, improve health outcomes and enhance quality of life. Consistent with its mission, YourCare's approach is to uniquely provide thorough compassionate and extraordinary care to each and every member.
Please read the questions and answers below if you have other questions about your health insurance, ID cards or what to do if you feel sick.
If you have any changes in address and/or phone number, please follow the instructions below:
Child Health Plus – If you enrolled prior to the Marketplace (October 2015) please contact YourCare with the changes.
If you enrolled through the Marketplace, please contact the Marketplace at 1.855.355.5777.
Medicaid/Medicaid Managed Care through NYSOH Marketplace at 1.855.355.5777 or if you are enrolled through your local Department of Social Service, contact 1.800.505.5678.
Essential Plan – Please contact the Marketplace at 855.355.5777 with any changes.
First, call your doctor for advice. Your doctor will tell you what to do. All doctors can be reached 24 hours per day, seven days a week. You also can go to an urgent care center.
Remember: Urgent care centers are not for life-threatening emergencies.
Find an Urgent Care Center
If you have YourCare Option or YourCare Option Plus, YourCare Health Plan will help you find a ride to and from your doctor's appointments. Visit Medical Answering Services for more information about this service.
You may contact the Member Services center at 800.683.3781.
You may call YourCare directly with any questions or concerns you might have. We’re here to help. Please call Member Services at 800.683.3781.
You will receive a New Member Handbook. A Provider Directory from YourCare Health Plan is available upon request. You will also receive bi-annual newsletters.
If you still have questions, we’re here to help.
Call Member Services at 800.683.3781