Your private information will stay private for your safety or your child’s safety. If you are a victim of domestic violence or sexual abuse and have an order of protection:
-We will not share your address or phone number
-We will not share the address or phone number of your healthcare providers
-You can receive communications by alternative means or at an alternative location
Per NY Insurance Law §2612:
If we receive a copy of a valid order of protection against the holder of the policy under which you are covered, or against another person covered under the same group policy that you are, we will not, for the duration of the order, disclose to that person your address or phone number, or the address or phone number of your providers. For more information, see NY Insurance Law §2612.
Also, you have the right to request to receive communications about claims-related information by alternative means or at an alternative location if disclosure of such information would endanger your safety or your child’s safety.
Request for Confidential Communications (PDF)