News and Events Detail

Coronavirus (COVID-19) Business Update

Monday, March 23, 2020

YourCare Health Plan is monitoring COVID-19 developments on a daily basis. Our corporate Chief Medical Officer (CMO) is working to ensure that we are prepared to assist our members.

Facilitated Enrollment & Member Services

As a result of the Coronavirus (COVID-19) pandemic, YourCare will be closing its enrollment centers in downtown Buffalo and downtown Rochester effective Wednesday, March 18th until further notice.

Anyone who is interested in enrolling in health insurance may call our Facilitated Enrollment line at 1.866.273.6121, and enrollments can be completed right over the phone. Enrollers will be available Monday - Friday, 8:00 a.m. - 5:00 p.m.

Members who need to make premium payments, request new ID cards, or are seeking any other membership-related information can call the Member Services Department at 1.800.683.3781. Hours: Monday - Thursday, 8:00 a.m. - 6:00 p.m. and Friday, 9:00 a.m. - 6:00 p.m.

Provider Information

For COVID-19 payment policy updates, please view our most recent provider communication here

For COVID-19 telemedicine service updates, please view our most recent provider communication here

For up to date information from NYS Department of Health, please visit here

Member Benefits & Information

No authorizations will be required for ER, urgent care, office visits, or laboratory testing for COVID-19. There are no changes to our prior authorization process at this time.

EP members will not have co-pays for any testing and/or treatment related to COVID-19.

A listing of grocers and pharmacies that deliver is available upon request here

Please call your healthcare provider if you have symptoms such as fever (greater than 100° Fahrenheit), cough, or shortness of breath, and you have been to country or region within the United States that has experienced an outbreak of COVID-19, or if you have symptoms and have been in contact with a person with a confirmed case of COVID-19. For access to our provider directory, click here

The best forms of prevention include washing your hands often, covering your cough/sneeze with a tissue, and not touching your eyes, nose, or mouth.

For information on the member prescription refill policy, please view our most recent member communication here

We will update you of any changes as things progress with this rapidly developing public health matter.

For more information regarding COVID-19, please visit the following sites: